If the following message "Video calling is not supported in your current communication environment." appears,

If the following message "Video calling is not supported in your current communication environment." appears, please change your settings as follows.

iOS

  • Go to "Settings" on the device > Switch on/off "Mobile Data Communication."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Android

  • Go to "Settings" on the device > "More" > Switch on/off "Mobile Networks."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Note: After you try them, change the settings back as necessary.
Note: The process can be different depending on your device model.

Categories

<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 27, 2019 To Monday, May 6, 2019 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 26 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays