If the following message "Video calling is not supported in your current communication environment." appears,

If the following message "Video calling is not supported in your current communication environment." appears, please change your settings as follows.

iOS

  • Go to "Settings" on the device > Switch on/off "Mobile Data Communication."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Android

  • Go to "Settings" on the device > "More" > Switch on/off "Mobile Networks."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Note: After you try them, change the settings back as necessary.
Note: The process can be different depending on your device model.

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