I can't make or receive calls. I can't often receive calls.

If you can't make or receive calls, please change your settings as follows.

iOS

  • Go to "Settings" on the device > Turn on "Airplane Mode" and then turn it off.
  • Go to "Settings" on the device > Switch on/off "Mobile Data Communication."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Android

  • Go to "Settings" on the device > "More" > Turn on "Airplane Mode" and then turn it off.
  • Go to "Settings" on the device > "More" > Switch on/off "Mobile Networks."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Note: After you try them, change the settings back as necessary.
Note: The process can be different depending on your device model.

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