If you can't receive calls on your HUAWEI or ZenFone device,

If you can't receive calls on your HUAWEI or ZenFone device, please try the settings below.

Note: The operations might be different depending on type of device and OS version.

HUAWEI devices

Check the following power saving settings.

  • Android version 4.x and 5.x
  • Go to "Settings" on the device and select the "ALL" tab.
    Go to "Power saving" > "Protected apps" and put a checkmark for SkyPhone if it is not checked.

  • Android version 6.x and 7.x
  • Go to "Settings" on the device > "Advanced settings" > "Battery manager" > "Protected apps" and put a checkmark for SkyPhone.

  • Android version 8.x or later
  • Go to "Settings" on the device > "Battery" > "Launch" > "SkyPhone" > "Manage manually" and enable all of the options.

    Note: If you haven't checked or enabled the setting above, you may not receive incoming call notifications. Your caller will hear a ringback tone for a while and then see the "No Response" message.

Check the network settings.

  • Go to "Settings" on the device > "Apps and notifications" > "Apps" > "SkyPhone" > "Data usage" and allow background data usage.
  • Note: If you don't allow it, you may not receive incoming call notifications.

[ HUAWEI/Examples of affected models ]

  • P8 lite
  • GR5
  • P9 lite
  • Ascend D2 (HW-03E)
  • Ascend (HW-01E)
  • Ascend Mate7
  • Ascend G620S
  • honor6 plus
  • honor8
  • P10 lite
  • P20 lite

ZenFone devices

Check the Auto-start Manager setting.

  • Go to "Settings" on the device > "Power management" > Allow SkyPhone in "Auto-start Manager."
  • Note: If SkyPhone is not allowed, you can't receive incoming call notifications.
    Your caller will hear a ringback tone for a while and then see the "No Response" message.

[ ZenFone/Examples of affected models ]

  • ZenFone2 (ZE551ML)
  • ZenFone2 Laser(ZE601KL, ZE500KL)
  • ZenFone Selfie (ZD551KL)
  • ZenFone Zoom (ZX551ML)
  • ZenFone Max (ZC550KL)
  • ZenFone Go (ZB551)

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