Answer Incoming Calls

The way to answer calls is different depending on type of device, OS, version, condition of device or settings.

In iOS 13 or later (Integrated Calling: ON in iOS 12 or earlier)

You can select "Accept" or "Decline" without unlocking the screen.
Note: You can answer an incoming call by sliding to the right without unlocking the lock screen.

In iOS 10,11 and 12 (Integrated Calling: OFF)

Receive Calls on the Lock Screen

In order to answer a call, slide to the right.
Note: If you set a passcode on the lock screen, you must unlock it.

If you can't answer a call, pop (press deeper) the notification.

Receive Calls on the Home Screen

Tap a banner to answer calls.

If you can't answer a call, slide a banner down or pop (press deeper.)


In Android 8.0 or later

Notification setting: Show Banners Only

Select "Answer" or "Decline."

Notification setting: Show the Calling Screen

Select "Answer" or "Decline."
Note: In Android 10, priority notifications will appear instead of the calling screen when the home screen or another app is opened.


<SkyPhone User Support Summer Holiday Closing>

The SkyPhone User Support will be closed during the following time.

Holiday Closing Time: From Saturday, August 8, 2020 To Sunday, August 16, 2020 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on August 17 (JST) or later if you contact us after 1:00 PM on August 7 (JST).
You can continue using SkyPhone as usual while our user support services are unavailable.

Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays