We've fixed the crash problem where some users found after they updated the app to version 1.6.21 and 1.6.22. We've released version 1.6.23, so please update to the latest version. Affected Service: ・Version 1.6.21 and 1.6.22 for iOS ・Starting the app We apologize for the inconvenience and thank you for your patience.
Maintenance / Problem Info
[ iOS ] About the app crashing in the latest version
In the SkyPhone version 1.6.21 for iOS, which was released on April 3, 2019 (JST), some users find that the SkyPhone app cannot open after you update the app to the latest version. We are trying to fix the problem. We apologize that some of you cannot use the service correctly.
[ Resolved ][ iOS ] About the problem in receiving and making a call
There was a problem where you couldn't call or receive from a SkyPhone number starting 0880. Now the problem is solved, so please try again if you failed to make or receive a call due to the issue. We apologize for the inconvenience and thank you for your patience. Affected Service: Making and receiving a call...
[ Resolved ] About the server problem from December 12 to 13, 2017
From 9:30 pm on December 12 to 9:00 am on December 13, 2017 (JST), a server issue ocurred and there was instability in making and receiving a call on SkyPhone. Now the problem is solved, so please try again if you failed to make or receive a call due to the issue. We apologize for the...
[ Resolved ] About the server problem from November 25 to 27, 2017
From 1 pm on November 25, 2017 (JST) to 9 am on November 27, 2017 (JST), a server issue ocurred and there was communication instability in the SkyPhone service. Now the problem is solved, so please try again if you failed to make a call due to the issue. We apologize for the inconvenience and...
[ Android ] Problem in the first launch of the app
We had a problem where the app was terminated when you installed and tried to launch the app for the first time. We apologize for the inconvenience and thank you for your patience. Affected Service: The first launch of the app
[ Android ] Problems in making and receiving calls
In the app version 1.5.7 and 1.5.8, you might be unable to receive calls in certain conditions. Please update to the latest version of the app (1.5.9). We apologize for the inconvenience and thank you for your patience. Affected Service: Making and receiving calls
[ Resolved ] The connection issue occurred on September 8, 2017
From 3 am to 10 am on September 8, 2017 (JST), a connection issue ocurred and there was communication instability in the SkyPhone service. Now the problem is solved, so please try again if you failed to call due to the issue. We apologize for the inconvenience and thank you for your patience. Affected...
