I can't make or receive calls. I can't often receive calls.

If you can't make or receive calls, please change your settings as follows.

iOS

  • Go to "Settings" on the device > Turn on "Airplane Mode" and then turn it off.
  • Go to "Settings" on the device > Switch on/off "Mobile Data Communication."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Android

  • Go to "Settings" on the device > "More" > Turn on "Airplane Mode" and then turn it off.
  • Go to "Settings" on the device > "More" > Switch on/off "Mobile Networks."
  • Go to "Settings" on the device > Switch on/off "Wi-Fi."

Note: After you try them, change the settings back as necessary.
Note: The process can be different depending on your device model.

<For Both OSs>
If you usually stop calling in several seconds, please try calling for one minute to be connected.

Note: If the device of the other person is in sleep mode, it may take time, sometimes more than 50 seconds, before you can start talking.
Note: The time it will take before you can talk depends on the device capacitiy and network condition.

Categories

<SkyPhone User Support Summer Holiday Closing>

The SkyPhone User Support will be closed during the following time.

Holiday Closing Time: From Saturday, August 8, 2020 To Sunday, August 16, 2020 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on August 17 (JST) or later if you contact us after 1:00 PM on August 7 (JST).
You can continue using SkyPhone as usual while our user support services are unavailable.

Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays