If you can't receive incoming calls or you can't see notifications on the home screen or the lock screen, please try the following.

• Go to "Settings" on the device > "Notifications" and tap "SkyPhone."

  iOS 11 or later

  1. Turn on "Allow Notifications."
  2. Turn on both "Show on Cover Sheet" and "Show as Banners."
  3. Select either "Temporary" or "Persistent" for banners.

• Android 4.1 or later

  • Go to "Settings" on the device > "Apps" > "SkyPhone" > Check "Show Notifications."

  Android 6.0 or later

  • Go to "Settings" on the device > "Apps" > "SkyPhone" > "Notifications" > Turn off "Block all."
    Note: If you turn on "Block all," you can't receive SkyPhone notifications.

  Android 7.0 or later

  • Go to "Settings" on the device > "Mobile Data Communication" > Turn off "Data Saver." Or if you want to enable the Data Saver, allow SkyPhone unrestricted data access.
    Note: If "Data Saver" is ON and SkyPhone is not allowed unrestricted data access, you cannot get notifications while the app is not launched.
• Go to "Settings" on the device > "Wi-Fi" > "Advanced" > Uncheck "Wi-Fi Optimization."
  Note: Please try the above if you find "Wi-Fi Optimization" in "Settings."
  Alternatively, go to "Advanced" > "Keep Wi-Fi on during sleep" > Check "Always."
• in SkyPhone > "Notifications" > Select "Show Banners Only" or "Show the Calling Screen."
• Go to "Settings" on the device > "Smart Assist" > Turn off "App Limits" if it is ON.
  or Turn off the App Limits of "SkyPhone."
• Note: The operation and titles might be different depending on the device model, OS or versions.

If the above methods didn't work, please try either of the following to switch networks.

1. Go to "Settings" on the device > "Network & internet" > "Advanced" > Turn on "Airplane Mode" and then turn it off.
2. Go to "Settings" on the device > "Network & internet" > "Mobile network" > Switch on/off "Mobile data."
3. Go to "Settings" on the device > "Network & internet" > Switch on/off "Wi-Fi."

Note: The process can be different depending on your device model.

• in SkyPhone > Turn off "Do Not Disturb."
• If you usually stop calling in several seconds, please try calling for one minute to be connected.

  Note: If the device of the other person is in sleep mode, it may take time, sometimes more than 50 seconds, before you can start talking.
  Note: The time it will take before you can talk depends on the device capacitiy and network condition.