Help

I can't make or receive calls over a mobile network in Android.

If you can't make calls,

  • Go to "Settings" on the device > "Data usage" > Menu at the upper right corner > Turn off "Restrict background data."

If you can't receive calls (but call logs can be seen),

  • Go to "Settings" on the device >"Data usage" and scroll down > "Google Services" >Turn off "Restrict background data."

Note: The operation might be different depending on type of device.

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<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 26, 2025 To Tuesday, May 6, 2025 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 25 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays