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The ringtone is too low to be recognized. The ringtone doesn't ring.

If the ringtone is too low to be recognized or the ringtone doesn't ring, please try the following.


iOS

  • Move the Ring/Silent switch of the device to enable Ring mode.
  • Turn up the volume button of the device.
    Note: If you can't turn up the volume botton, tap "Sounds" in "Settings" on the device and turn on "Change with Buttons" of ringtones and notifications.
  • Go to "Settings" on the device > Tap "Sounds" > Adjust the volume of ringtones and notifications with the volume slider.
  • Go to "Settings" on the device > Tap "Sounds" > Turn on "Lock Sound."
  • Go to "Settings" on the device > "Notifications" > Tap "SkyPhone" > Turn on "Sounds."


Android

  • Turn up the volume button of the device.
  • Go to "Settings" on the device > "Sounds" > "Mode Settings" > Tap "Normal."

Note: The process can be different depending on your device model.


Both OSs

  • Settings in SkyPhone > "Ringtone" > Select any option other than "Silent" and tap Back button ("OK" in Android).
  • Settings in SkyPhone > Turn off "Do Not Disturb."

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<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 26, 2025 To Tuesday, May 6, 2025 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 25 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays