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[Maintenance Notice]
We will have a server maintenance during the following time. The SkyPhone service will be available, but the maintenance might cause instability in the service during the time.
We are very sorry for any inconvenience this may cause you and appreciate your understanding.

Maintenance Period: Tuesday, Sep 29, 2026, 9:00 am – 12:00 noon (JST)

 

The ringtone is too low to be recognized. The ringtone doesn't ring.

If the ringtone is too low to be recognized or the ringtone doesn't ring, please try the following.


iOS

  • Move the Ring/Silent switch of the device to enable Ring mode.
  • Turn up the volume button of the device.
    Note: If you can't turn up the volume botton, tap "Sounds" in "Settings" on the device and turn on "Change with Buttons" of ringtones and notifications.
  • Go to "Settings" on the device > Tap "Sounds" > Adjust the volume of ringtones and notifications with the volume slider.
  • Go to "Settings" on the device > Tap "Sounds" > Turn on "Lock Sound."
  • Go to "Settings" on the device > "Notifications" > Tap "SkyPhone" > Turn on "Sounds."


Android

  • Turn up the volume button of the device.
  • Go to "Settings" on the device > "Sounds" > "Mode Settings" > Tap "Normal."

Note: The process can be different depending on your device model.


Both OSs

  • Settings in SkyPhone > "Ringtone" > Select any option other than "Silent" and tap Back button ("OK" in Android).
  • Settings in SkyPhone > Turn off "Do Not Disturb."

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<SkyPhone User Support Availability During the September Holidays>

Please be informed that SkyPhone User Support will be closed during the following period due to Japanese national holidays.

Support Closure: September 19 (Sat.) – September 23 (Wed.), 2026
Unavailable Services: Responses to support inquiries and related support services

Inquiries received after 1:00 PM (JST) on September 18 will be answered sequentially from September 24.

We apologize for any inconvenience this may cause and appreciate your understanding.

Please note that while our user support services will be closed during this period, SkyPhone will remain available as usual.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays