Help

I'd like to answer calls without unlocking the phone.

iOS

In iOS 10.x.x, 11.x.x, or 12.x.x

  • Settings in SkyPhone > Turn on [Integrated Calling].
    Note: In iOS 13 or later, you can always answer an incoming call without unlocking the phone.
    Note: According to the OS specifications, you cannot receive a SkyPhone call without unlocking if you restart the device. When you restart the device, unlock the device to make a SkyPhone call.

Android

  • In Android 5.0 or later, whether you select Show Banners Only or Show the Calling Screen in the SkyPhone notification setting, you can answer calls without unlocking the phone.

Categories

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<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 26, 2025 To Tuesday, May 6, 2025 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 25 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

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Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays