The screen turns black during a call.

If you hold your device close to your ear during a call, the proximity sensor enables and the screen turns black ( in order to prevent you from clicking the calling screen mistakenly.) If you put the device away from your ear, the screen lights again.
If the screen turns black even if your hand or face is not close to the device, please check whether the phone case or the protection film covers a part of or all of the sensor.
In iOS, the proximity sensor turns disabled while you are talking with the speaker ON or making a video call, and the screen doesn't turn black.
Note: The operations might be different depending on type of device, OS or version.

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<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 26, 2025 To Tuesday, May 6, 2025 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 25 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

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Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays