What is the "Transfer" function?

You can transfer the following data to the other device.

The data you can transfer

Free calls:
your current SkyPhone number, settings in the app

Point-Paid Call (for Users):
your points, point charging history

Point-Paid Call (for Masters):
your Master number, earned points balance, settings for Masters (point rate you earn, how to exchange points, address to receive cryptocurrency), incoming call history, point exchange history

Note: You can only transfer your SkyPhone number and settings between different OSs.

Note: Your contacts won't be transferred by this function. Back up your contacts BEFORE starting this transfer.


You can transfer as follows.

What to do on your current device

  1. Settings in SkyPhone > Tap "Transfer."
  2. Enter a four-digit passcode and tap "Generate."
    Note: You must enter the passcode on your new device.
  3. Make sure to take a note or a screenshot of the transfer code.
    Note: You must enter the transfer code on the new device.
How to regenerate a transfer code
  • You can regenerate a transfer code in the same way as the above. If you regenerate a code, only the latest one is valid and the previous one becomes invalid.
Notes about after you generate a transfer code
  • If you go to Settings in SkyPhone > "Reset" > Tap "Get a New SkyPhone Number," your new SkyPhone number will be transferred.
  • The transfer code will expire in 24 hours after it is generated.

What to do on your new device

  1. Install the SkyPhone app from the Store and tap "Transfer SkyPhone number" in the first launch screen.
    Note: If you mistakenly tapped "Get a New SkyPhone Number," go to the Settings in SkyPhone > "Reset" > Tap "Erase All Content and Settings" to go back to the first launch screen.
  2. Enter your transfer code and passcode that you created on your previous device and tap "Transfer" in the transfer screen.
  3. When the transfer has completed, you will see the "Transfer Completed" alert.
    If you see the "Transfer Failed" alert, check your transfer code and passcode and enter them again.

Categories

<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 26, 2025 To Tuesday, May 6, 2025 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 25 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

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Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays