I can't use Wi-Fi on SkyPhone. | Help | SkyPhone - Free calls

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I can't use Wi-Fi on SkyPhone.

If you can't use Wi-Fi on SkyPhone, please try the following.

Turn off "Wi-Fi" and turn on "Mobile Data Communication."

iOS

Go to "Settings" on the device > Turn off "Wi-Fi."
Go to "Settings" on the device > Turn on "Mobile Data Communication."

Android

Go to "Settings" on the device > "Network & internet" > Turn off "Wi-Fi."
Go to "Settings" on the device > "Network & internet" > "Mobile network" > Turn on "Mobile data."

Please try proxy setting.

iOS

Go to "Settings" on the device > "Wi-Fi" > "Connected Network" > "HTTP Proxy" in DHCP and select "Manual" or "Auto."
Note: If you select "Manual," please ask the network administrator for configuration details.
If you select "Auto" and can't connect to the network using iOS8, set the URL in "HTTP Proxy" with the server name only or IP address, not FQDN."

Please check the both ports (TCP443 10801 and UDP 10001) are open on the Wi-Fi router.

Categories

<SkyPhone User Support Availability During the September Holidays>

Please be informed that SkyPhone User Support will be closed during the following period due to Japanese national holidays.

Support Closure: September 19 (Sat.) – September 23 (Wed.), 2026
Unavailable Services: Responses to support inquiries and related support services

Inquiries received after 1:00 PM (JST) on September 18 will be answered sequentially from September 24.

We apologize for any inconvenience this may cause and appreciate your understanding.

Please note that while our user support services will be closed during this period, SkyPhone will remain available as usual.

If you need our support, click here to contact us.

SkyPhone User Support

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays