I can't use Wi-Fi on SkyPhone.

If you can't use Wi-Fi on SkyPhone, please try the following.

Turn off "Wi-Fi" and turn on "Mobile Data Communication."


  • Go to "Settings" on the device > Turn off "Wi-Fi."
  • Go to "Settings" on the device > Turn on "Mobile Data Communication."


  • Go to "Settings" on the device > Turn off "Wi-Fi."
  • Go to "Settings" on the device > "More" > Turn on "Mobile Networks."

Please try proxy setting.


  • Go to "Settings" on the device > "Wi-Fi" > "Connected Network" > "HTTP Proxy" in DHCP and select "Manual" or "Auto."
    Note: If you select "Manual," please ask the network administrator for configuration details.
    If you select "Auto" and can't connect to the network using iOS8, set the URL in "HTTP Proxy" with the server name only or IP address, not FQDN."

Please check the both ports (TCP443 10801 and UDP 10001) are open on the Wi-Fi router.


<SkyPhone User Support Summer Holiday Closing>

The SkyPhone User Support will be closed during the following time.

Holiday Closing Time: From Saturday, August 8, 2020 To Sunday, August 16, 2020 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on August 17 (JST) or later if you contact us after 1:00 PM on August 7 (JST).
You can continue using SkyPhone as usual while our user support services are unavailable.

Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays