What data is recorded?

We record the following:
SkyPhone number, IP address, time, OS name, device model, Profile, time zone, outgoing and incoming call history and debug information.

Point-Paid Call (for Users):
your points, point charging history, point deducted history

Point-Paid Call (for Masters):
your Master number, earned points balance, settings for Masters (point rate you earn, how to exchange points, address to receive cryptocurrency), incoming call history, point exchange history

Note: We don't record the following: the contents of conversation, the contacts, GPS, camera or the phone number provided by your carrier.

Categories

<SkyPhone User Support Availability During the September Holidays>

Please be informed that SkyPhone User Support will be closed during the following period due to Japanese national holidays.

Support Closure: September 19 (Sat.) – September 23 (Wed.), 2026
Unavailable Services: Responses to support inquiries and related support services

Inquiries received after 1:00 PM (JST) on September 18 will be answered sequentially from September 24.

We apologize for any inconvenience this may cause and appreciate your understanding.

Please note that while our user support services will be closed during this period, SkyPhone will remain available as usual.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays