Error messages in the exchange history will appear if the receiving e-mail address entered is incomplete.
Please register the correct information in the “Point Exchange” section of the Master Settings.
*If you mistakenly enter someone else's e-mail address, it will be sent to that person and cannot be resent. Please be careful not to make a typing mistake.
*If the address is not corrected or is not a sendable address by the end of the sixth month after the initial redemption, the redemption points will be forfeited.
<SkyPhone User Support Holiday Closing>
The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.
Holiday Closing Time: From Saturday, April 26, 2025 To Tuesday, May 6, 2025 (JST)
Unavailable Services: User support services (including our responses to your inquiries)
Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 25 (JST).
You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.
If you need our support, click here to contact us.
SkyPhone User Support
Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays