Answer Incoming Calls

The way to answer calls is different depending on type of device, OS version, condition of device or settings.

For iOS 11 or later (and when the Integrated Calling setting is disabled.)

Receive Calls on the Lock Screen

In order to answer a call, slide to the right.
Note: If you set a passcode on the lock screen, you must unlock it.

If you can't answer a call, pop (press deeper) the notification.

Receive Calls on the Home Screen

Tap a banner to answer calls.

If you can't answer a call, slide a banner down or pop (press deeper.)

For Android 8.0 or later

Notification setting: Show Banners Only

Select "Answer" or "Decline."

Notification setting: Show the Calling Screen

Select "Answer" or "Decline."


<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 27, 2019 To Monday, May 6, 2019 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 26 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays