What data is recorded?

We record the following:
SkyPhone number, IP address, time, OS name, device model, Profile, time zone, outgoing and incoming call history and debug information.

Point-Paid Call (for Users):
your points, point charging history, point deducted history

Point-Paid Call (for Masters):
your Master number, earned points balance, settings for Masters (point rate you earn, how to exchange points, address to receive cryptocurrency), incoming call history, point exchange history

Note: We don't record the following: the contents of conversation, the contacts, GPS, camera or the phone number provided by your carrier.


<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 27, 2019 To Monday, May 6, 2019 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 26 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays