I can't make or receive calls over a mobile network in Android.

If you can't make calls,

  • Go to "Settings" on the device > "Data usage" > Menu at the upper right corner > Turn off "Restrict background data."

If you can't receive calls (but call logs can be seen),

  • Go to "Settings" on the device >"Data usage" and scroll down > "Google Services" >Turn off "Restrict background data."

Note: The operation might be different depending on type of device.


If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays