I can't receive incoming calls or I can't see notifications on the home screen or the lock screen.

If you can't receive incoming calls or you can't see notifications on the home screen or the lock screen, please try the following.


iOS

  • Go to "Settings" on the device > "Notifications" and tap "SkyPhone."

    iOS 8 or later

    1. Turn on "Allow Notifications."
    2. Turn on "Show on Lock Screen."
    3. Select "Banners" or "Alerts" in Alert Style.
      Note: If you select "None," you can't receive notifications on the home screen.

    iOS 11 or later

    1. Turn on "Allow Notifications."
    2. Turn on both "Show on Cover Sheet" and "Show as Banners."
    3. Select either "Temporary" or "Persistent" for banners.


Android

  • Android 4.0.3 or later
    • Go to "Settings" on the device > "Apps" > "SkyPhone" > Check "Show Notifications."

    Android 6.0 or later

    • Go to "Settings" on the device > "Apps" > "SkyPhone" > "Notifications" > Turn off "Block all."
      Note: If you turn on "Block all," you can't receive SkyPhone notifications.
  • Go to "Settings" on the device > "Wi-Fi" > "Advanced" > Uncheck "Wi-Fi Optimization."
    Note: Please try the above if you find "Wi-Fi Optimization" in "Settings."
    Alternatively, go to "Advanced" > "Keep Wi-Fi on during sleep" > Check "Always."
  • Settings in SkyPhone > "Notifications" > Select "Show Banners Only" or "Show the Calling Screen."

If the above methods didn't work, please try either of the following to switch networks.

  1. Go to "Settings" on the device > "More" > Turn on "Airplane Mode" > Turn it off again.
  2. Go to "Settings" on the device > "More" > Switch on/off "Mobile Networks."
  3. Go to "Settings" on the device > Switch on/off "Wi-Fi."

Note: The process can be different depending on your device model.


Both OSs

  • Settings in SkyPhone > Turn off "Do Not Disturb."

Categories

<SkyPhone User Support Holiday Closing>

The SkyPhone User Support will be closed during the following time due to Japanese national holidays as Golden Week.

Holiday Closing Time: From Saturday, April 27, 2019 To Monday, May 6, 2019 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on May 7 (JST) or later if you contact us after 1:00 PM on April 26 (JST).

You can continue using SkyPhone as usual while our user support services are unavailable.
Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays